Responsible Gambling

Our Commitment to Responsible Gambling

Cryptologic is committed to providing a safe and enjoyable gaming environment for all players in Australia. We believe that gambling should always remain a form of entertainment rather than a way to make money or escape personal problems. This page outlines the tools and resources available to help you stay in control, along with guidance on where to seek further support. As of 2026, we continue to review and strengthen these measures to reflect best practice in player protection.

Recognising the Warning Signs of Problem Gambling

Problem gambling can affect anyone, and recognising early warning signs is an important step towards staying in control. Common indicators include spending more time or money than intended, chasing losses, neglecting personal or financial responsibilities, borrowing money to gamble, and feeling anxious, irritable, or secretive about your gambling activity. If gambling starts to interfere with your relationships, work, or wellbeing, it may be time to reassess your habits and consider using the tools described below or seeking professional support.

Setting Deposit Limits

Cryptologic allows players to set deposit limits on their account to help manage spending over daily, weekly, or monthly periods. These limits can be adjusted from your account settings, though reductions typically take effect immediately while increases may involve a short cooling-off period. Setting a deposit limit is a proactive way to keep gambling within a budget that suits your personal circumstances.

Taking a Time-Out

If you feel you need a short break from gambling, you can activate a time-out on your account for a set period, such as 24 hours, seven days, or longer. During this period, you will be unable to log in or place wagers, allowing you space to reflect on your gambling habits. This feature is designed to be a flexible, low-commitment option for players who simply need a pause rather than a permanent measure.

Self-Exclusion

For players who require a more substantial break, self-exclusion allows you to voluntarily restrict your access to your Cryptologic account for an extended period. Once self-exclusion is activated, it cannot be reversed early, and any promotional communications will cease during this time. We encourage players considering self-exclusion to also explore national or state-based self-exclusion registers and support services available in Australia for additional protection across multiple gambling platforms.

Support for Family and Friends

Problem gambling doesn't only affect the individual, it can also impact partners, family members, and friends. If someone close to you is struggling with their gambling behaviour, various local support organisations offer counselling and guidance specifically for concerned family members. Reaching out for support, even if you are not the one gambling, can be an important step in addressing the situation.

Underage Gambling Prevention

Cryptologic strictly prohibits access to its platform by individuals under the legal gambling age in their jurisdiction. We employ verification checks to help prevent underage participation and encourage parents or guardians to use household filtering software to further restrict access to gambling websites. Protecting minors from exposure to gambling is a shared responsibility between our platform and the wider community.

Seeking Professional Help

If you believe you or someone you know may have a gambling problem, professional support is available through a range of local counselling services, helplines, and community organisations across Australia. These services are generally free, confidential, and staffed by trained professionals who understand the challenges associated with problem gambling. We encourage you to consult your local support resources for guidance tailored to your specific situation and location.

Reviewing This Policy

This Responsible Gambling page is reviewed periodically to ensure it reflects current player protection practices and remains relevant to our Australian audience. Cryptologic reserves the right to update this page as needed, and we encourage players to check back periodically for the latest information. This page was last updated in 2026.