Privacy Policy

Introduction and Effective Date

This Privacy Policy explains how Cryptologic collects, stores, uses, and shares personal information belonging to players who access our online casino services in Australia. This policy is effective as of 1 January 2026 and was last updated in 2026. By creating an account or using our services, you acknowledge that you have read and understood the practices described below.

Information We Collect

When you register an account with Cryptologic, we collect identity details such as your name, date of birth, address, email, and phone number, as well as payment and transaction information needed to process deposits and withdrawals. We may also collect device information, IP addresses, and gameplay history to support account verification, responsible gambling checks, and fraud prevention. Additional documentation may be requested during identity verification procedures required for regulated gambling activity.

Cookies and Tracking Technologies

Cryptologic uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how visitors interact with our site. These technologies also support analytics tools that help us measure traffic, improve game performance, and detect suspicious activity. You can manage or disable cookies through your browser settings, though doing so may limit certain site functions.

Analytics and Performance Monitoring

We use analytics providers to gather aggregated statistics about how users navigate our platform, including session duration, page views, and feature usage. This data helps Cryptologic refine game offerings, optimize load times, and identify technical issues. Analytics information is generally processed in a de-identified or aggregated form wherever possible.

How We Use Your Data

Personal data is used to operate your account, process transactions, verify your identity, communicate important updates, and comply with applicable licensing and anti-money laundering obligations. We may also use data to personalize promotional offers, assess responsible gambling risk indicators, and improve overall platform security. Data is not used for purposes incompatible with those disclosed in this policy without further notice to you.

Sharing Data with Third Parties

Cryptologic shares data with trusted third-party processors, including payment providers, identity verification services, cloud hosting companies, and regulatory or law enforcement bodies when legally required. These partners are contractually obligated to handle your data securely and only for the purposes we specify. We do not sell personal information to third parties for their independent marketing use.

Data Storage and Security

User data is stored on secure servers with access restricted to authorized personnel and protected using encryption and other industry-standard safeguards. Cryptologic regularly reviews its security measures to reduce the risk of unauthorized access, loss, or disclosure. Despite these efforts, no system can guarantee absolute security, and we encourage users to protect their own login credentials.

Data Retention

We retain account and transaction data for as long as necessary to fulfill legal, regulatory, and operational requirements, including anti-fraud and dispute resolution purposes. Once retention obligations expire, data is either securely deleted or anonymized. Some information may be retained longer where required by gambling regulators or financial record-keeping rules.

Your Rights and Choices

You have the right to request access to the personal data Cryptologic holds about you, request corrections to inaccurate information, and, subject to legal retention requirements, request deletion of your account data. You may also object to certain uses of your data, such as marketing communications, at any time. Requests can be submitted through your account settings or by contacting our support team, and we will respond within a reasonable timeframe.

Updates to This Policy

Cryptologic may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. Material changes will be communicated through the platform or via email prior to taking effect. Continued use of our services after an update constitutes acceptance of the revised policy.